Development

Some needs will naturally emerge from evaluating their performance on the job and others may be defined from the company’s appraisal process.

An additional, and even more powerful, way of determining training needs is through the employment of assessment techniques packaged together into a Development Programme.

These techniques include activities and tests designed so that the candidates can exhibit the levels to which they possess the desired behaviours and skills. Fully experienced observers together with the client would view each activity and rate the performances of the delegates against the agreed behaviours. These performances would be supported by the output from psychometric tests, which would evaluate numerical and verbal communication abilities and a range of personality characteristics. Each delegate's performances in these tests can then be compared to existing control groups in comparable positions to assess where each would rank compared to the norm within the population.

Delegates can be fully involved in determining and agreeing both their strengths and development needs by post activity counselling and a detailed report of these is prepared for later face to face feedback.

For each delegate a development needs analysis would be produced that can, if required, be converted into a training programme employing company courses, if available, coaching and counselling, external training and self help.

An important part of a Development Programme is the monitoring of delegates performances. KHA offers a mentoring service to achieve this. Utilising delegate prepared reports, questionnaires, counselling and meetings the assigned mentor would report to both the delegate and the company on the progress achieved and would recommend additions and amendments as circumstances require.

Equally appropriate for selection for promotion, Development Centres enable a consistency of approach and standards, can be highly motivational to participants and provide an evaluation of performance which can be used as a measuring tool to assess progress.